Return & Exchange Policy
Designed to ensure a smooth and reassuring shopping experience.
Return & Exchange Policy
Designed to ensure a smooth and reassuring shopping experience.
At MJ Jeweller, every piece is thoughtfully curated and carefully packed to ensure it reaches you beautifully and safely. We strive to provide a smooth and satisfying shopping experience for every customer.
Exchange Eligibility
We currently offer exchanges for eligible products within 3 days of delivery.
To be eligible for an exchange:
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The product must be unused and in its original condition.
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Original packaging must be retained.
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The item should not show signs of wear, damage, or alteration.
Non-Exchangeable Items
The following items are not eligible for exchange:
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Earrings (for hygiene reasons)
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Customized or personalized products
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Products purchased during special sale or clearance offers
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:
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Your order details
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Product images
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Unboxing video (if available)
Our team will carefully review the issue and assist you with a suitable resolution.
Return Policy
At this time, we do not offer refunds or returns for change of mind. However, eligible exchanges may be accommodated as per our policy guidelines.
Shipping for Exchanges
Customers may be required to bear exchange shipping charges unless the issue is due to a damaged or incorrect product received from our side.
Contact Us
For any exchange or order-related assistance, feel free to connect with us.